General Terms and Conditions of Mediadoxx GmbH for the Portal Airporttaxis24.com

1. DEFINITIONS

1.1. In these General Terms and Conditions, the following terms shall have the following meanings, unless the context requires otherwise:
  • 1.1.1.
    "Agreed Collection Location" means the location specified by you (the Passenger) to be collected by the Service Provider as specified in the Details.
  • 1.1.2.
    "Agreed Time" means the date and time at which you (Passenger) must be collected by the Service Provider as described in the Details.
  • 1.1.3.
    "Booking (Reservation)" means the booking (Reservation) made via this Website of a vehicle for the purpose of carrying out Transfer Trips. Reservations can be made for one-way, round trips.
  • 1.1.4.
    "Service Provider" means a service provider, service provider, taxi company, rental car company, private lessor, minibus or bus company where you (the Passenger) make the reservation.
  • 1.1.5.
    "Service Provider GTC" the General Terms and Conditions of the service provider, which regulate the booking (reservation) and (journeys) in addition to these conditions.
  • 1.1.6.
    "Card" means the credit, debit or debit card that you (Passenger) use when making a reservation.
  • 1.1.7.
    "Cash" means the payment you (Passenger) make to the Service Provider and/or its driver for the Fare.
  • 1.1.8.
    "Sepa Direct Debit" means the payment you (Passenger) make by bank transfer to the Service Provider and/or its Driver for the Fare.
  • 1.1.9.
    "Card charges" means the charges incurred by the credit card companies which are used by you (Passenger) to pay for the journey.
  • 1.1.10.
    "Details" means the information that you (the Passenger) must provide when making a Reservation, including the date and time of collection, collection and return address (location) and your (Passenger) personal details.
  • 1.1.11.
    "Fare (Price)" means the fee paid by you (Passenger) for the Offer you (Passenger) accept.
  • 1.1.12.
    "Baggage" means all goods carried in a vehicle that you have booked through this Website.
  • 1.1.13.
    "Trip" means the journey that you (the Passenger) wish to make from the collection address (Location) to the return address (Location) specified by you (the Passenger).
  • 1.1.14.
    "Authorising Authority" means any regional or national authority responsible for authorising the operation of taxi, rental car, minibus or bus companies.
  • 1.1.15.
    "Special Requirements" means any specific requirements that you (the Passenger) have in relation to disabled facilities, the gender of the Driver or otherwise.
  • 1.1.16.
    "Passenger" means any passenger carried in a vehicle booked through this website.
  • 1.1.17.
    "Personal Data" means the information that you (the Passenger) provide about you (the Passenger) in relation to your physical data and your e-mail address (location), telephone number and reservation data.
  • 1.1.18.
    "Offers" means a fixed price offer you (the Passenger) receive through the Website for the journey.
  • 1.1.19.
    "Conditions" means these General Terms and Conditions between Airporttaxis24.com and you (passenger).
  • 1.1.20.
    "You (passenger)" means the person who enters details.
  • 1.1.21.
    "Minicar" means a private rental vehicle made available for pre-booked journeys in accordance with the requirements of the competent authorities.
  • 1.1.22.
    The clause headings and any other headings shall be inserted for convenience only and shall not affect the layout of these Conditions.

2. GENERAL

  • 2.1.
    If you (passenger) book a taxi, a rental car/minicar, a minibus or a coach via this website, you agree to the following conditions as the exclusive basis for this booking (reservation) by ticking "I agree to the general terms and conditions of Airporttaxis24.com". If you (passenger) book (reserve) on behalf of another person by clicking on "I agree to the general terms and conditions of Airporttaxis24.com", you (passenger) declare that you (passenger) are entitled to accept these general terms and conditions on your behalf.
  • 2.2.
    Deviations from these terms and conditions are only valid if and insofar as they are expressly confirmed in writing by Airporttaxis24.com.
  • 2.3.
    If a provision of these conditions is declared invalid by the competent court or violates public order or the law, only the relevant provision is invalid, but the rest of these conditions remain in full force and effect. The ineffective provision shall be replaced by a provision that comes closest to the purpose of the parties.
  • 2.4.
    Airporttaxis24.com acts as agent on behalf of the service provider in order to conclude a contract between you (passenger) and the service provider. Airporttaxis24.com will never become a party to a contract for the provision of transport services by the service provider for you (passenger). The contract for the provision of transport services is concluded directly between you (passenger) and the service provider. The services are offered only in the name and on account of the service provider at the prices and conditions determined by the service provider.
  • 2.5.
    If you (Passenger) have selected more than one Service Provider to provide (Passenger) Trips to you in the Booking (Reservation), the contract for the provision of the transport service associated with each Trip shall be directly between you (Passenger) and the respective Service Provider you (Passenger) have selected for that Trip in the Booking (Reservation).

3. Preliminary remark

The following provisions govern the relationship between the user (hereinafter referred to as "you") and Mediadoxx GmbH (hereinafter referred to as airporttaxis24.com , airportshuttles24.com, flughafentransferduesseldorf.de, flughafentaxiduesseldorf.de, duesseldorf-flughafentransfer.de, airportshuttles24.de or "we").
  • 3.1.
    Legal Relationship between the User and Mediadoxx GmbH or the Driving Service Provider (Service Provider)
  • 3.1.1.
    Administration contract
  • 3.1.2
    We act exclusively as "travel agents" (§§ 651v or § 651w BGB) of the driving services offered on our portal.
  • 3.1.3
    "Driving services" are transport services, as well as mediation taxi, rental car, bus journeys and services of entrepreneurs, rental of motor vehicles and other special services to understand.
  • 3.1.4
    These General Terms and Conditions apply exclusively to the brokerage contract concluded between you and us.
  • 3.1.5
    Our obligations are limited to the mediation of the driving services. In particular, we do not organise our own driving services within the meaning of §§ 651a para. 2 or 651c BGB.
  • 3.1.6
    If there is the possibility to specify special requests during the booking process, these are always non-binding. We will pass these on to the service provider, but cannot guarantee that these wishes will be met.

4. Main contract

  • 4.1.
    The contract concerning the main service (transport contract) is concluded between you and the service provider (service provider) (taxi company, rental car company, bus company; hereinafter referred to as "service provider"). The message transmitted by us following the reservation enquiry merely represents a summary and confirmation of receipt of the binding reservation enquiry.
  • 4.2.
    The contractual relationship regarding the main service is governed by the General Terms and Conditions (Conditions of Carriage), which are specified by the transport service provider (service provider) and which we will bring to your attention during the booking process. Please read these conditions carefully, as they contain contract-relevant information (e.g. terms of payment, rebooking, cancellation, liability regulations, etc.).
  • 4.3.
    The service contract exists between you and the service provider. The terms of the service contract are available in this booking system if you select the vehicle type and enter further relevant information.
  • 4.4.
    Airporttaxis24.com is not a party to the contract between you and the Driving Service Provider and neither party assumes any responsibility or liability (direct or indirect) with respect to the terms of your Driving Service Contract with the Driving Service Provider or any problems arising in connection with the services under the contract or any other problems between you and the Driving Service Provider.
  • 4.5.
    Airporttaxis24.com does not warrant or assume any responsibility with respect to any services or vehicles reserved by a Driving Service Provider. It is the sole responsibility of the Service Providers to provide you with a Vehicle Service that has been booked through this booking system.
  • 4.6.
    Airporttaxis24.com does not accept any responsibility or liability for changes to the general terms and conditions of the driving service providers that are available in this booking system.

5. Privacy policy

  • 5.1.
    Airporttaxis24.com recognizes and considers the importance of a responsible use of personal data collected in this booking system. Airporttaxis24.com therefore treats your data with care and takes steps to ensure their security and to ensure that they are only used for our legitimate business purposes.
  • 5.2.
    We must transfer your data to the service providers with whom you have booked a chauffeur service so that they know who you are and when you require a chauffeur service.

6. General Terms and Conditions for the Arrangement of Driving Services

  • 6.1.1.
    Checking and correcting reservation data
  • 6.1.2.
    Before completing the reservation request, check that all data is correct. Our input form provides you with appropriate, effective and accessible technical means to identify and correct input errors prior to submitting your reservation.
  • 6.1.3.
    Unconsidered requests for changes may lead to considerable additional costs for the travel service provider (service provider) (section General Conditions for Rebooking and Cancellation).
  • 6.1.4.
    Please also check the data listed in the confirmation of the reservation enquiry immediately for correctness and completeness and inform us immediately of any deviations from the booking request.

7. Booking order

  • 7.1.
    The order to Airporttaxis24.com to procure transport or other individual services is placed via the website of an Airporttaxis24.com affiliate/travel office/network partner or via the websites operated by Airporttaxis24.com itself. The customer submits a binding reservation order. The order can be placed by the customer in writing, verbally, by telephone or online (by clicking on the "Reserve now" button). The customer is bound to the reservation order until the acceptance or rejection of the order by the driving service provider. The acceptance of the order is declared by the driver service provider by sending the written booking confirmation. The booking confirmation can be sent by post, fax, SMS or e-mail. The contractual obligation of Airporttaxis24.com is the proper brokerage of the booked transport service or the individual services. The provision of the booked service as such is not part of the obligation of Airporttaxis24.com, but is the obligation of the mediated driving service providers (service providers).

    In this case, the customer has clicked on the "Reserve now" button in the second screen. This is the legally binding order placed with Airporttaxis24.com to arrange a transport or other individual service for the booking party with a specific driving service provider (service provider). The booking party is bound by this reservation order until the user can cancel the reservation 24 hours before the pick-up time. The booking is deemed to have been arranged as soon as the booking confirmation has been sent to the booking party. The booking confirmation can be sent by post, fax, SMS or e-mail.


8. Payment

  • 8.1.
    Airporttaxis24.com is entitled to assert the booking price against the customer in the name of the driving service provider (service provider). Airporttaxis24.com assures that it has the authority to collect.
  • 8.2.
    Payments (to drivers) are due on the agreed dates (Pickup date/time) from the driving service provider.
  • 8.3.
    If the driver service provider (service provider) declares that he cannot accept the reservation order, the customer has no claim for damages against Airporttaxis24.com or the driver service provider (service provider).

9. Price

  • 9.1.
    Airporttaxis24.com makes every effort to ensure that the prices quoted in this booking system at the time of booking are correct in all material respects. Nevertheless, Airporttaxis24.com reserves the right to change the price offered at the time of booking if the price stated is obviously incorrect. Airporttaxis24.com endeavors to inform the customer as soon as possible if the price quoted at the time of booking is incorrect.
  • 9.2.
    If a price quoted at the time of reservation is changed, the customer may choose to pay the changed price or have all amounts paid refunded.
  • 9.3.
    The exchange rates used by Airporttaxis24.com to display prices in the currency chosen by the customer are regularly updated. The exchange rate used by your credit card may vary depending on the issuer. Airporttaxis24.com cannot be held responsible for any difference caused by the exchange rate between the price displayed on Airporttaxis24.com and the price charged by your credit card company.

10. Services provided by driving service providers (Service providers)

The scope of the contractual services results from the service description of the driver (service provider) or other service provider as well as from the information referring to this in the booking confirmation. Airporttaxis24.com is not obliged to check the information provided by the driving service providers or other service providers and is not liable to a participant/passenger (traveler) for the correctness or completeness of the information provided by their possible contractual partners. Airporttaxis24.com is also not liable for spelling mistakes, printing errors or calculation errors in the online offers. Airporttaxis24.com points out that the automatic confirmation of a reservation/booking based on the erroneously incorrect entry of data has no effect if the agreed fare deviates noticeably from the actual value of the booked service.


11. Withdrawal (cancellation) by the customer, rebooking

  • 11.1.
    Each participant / passenger (traveler) can withdraw from the booked transport service free of charge up to 24 hours before the pick-up time. Cancellation fees, if any, shall be governed by the General Terms and Conditions of the respective travel service provider (service provider) if cancellation is made within 24 hours prior to the pick-up time of the booked travel service. These cancellation conditions are displayed in the booking form before each booking. Cancellations and rebooking can only be handled via Airporttaxis24.com.
  • 11.2.
    We do not charge any separate cancellation or rebooking fees.

12. Evaluation of performance

If we give you the opportunity on the website to evaluate brokered services (in particular travel services) or to publish other content, the following provisions shall apply: You agree not to post any content that: is intentionally or negligently untrue; is offensive, threatening, coercive, defamatory, objectionable, glorifies violence and/or pornographic in nature; is racist, incitement to hatred, unconstitutional or/and otherwise punishable/unlawful in nature; violates applicable law, in particular third-party property rights E.g. Copyright, trademark, patent, trademark or ancillary copyrights, personal rights or property rights which he is not entitled to pass on; links or similar information/references contain or are likely to impair the functioning of third-party data processing systems, in particular computers.

You undertake to describe the services to be evaluated as precisely as possible.


13. Limitations of liability

  • 13.1.
    The services of the respective driver and/or service provider are the sole responsibility of the latter. Airporttaxis24.com does not provide this service due to the existing mediation relationship with Airporttaxis24.com. The respective service provider and/or driving service provider is solely liable for the services of the service provider and/or driving service provider. Airporttaxis24.com is therefore not liable for the services to be provided by the respective service providers.
  • 13.2.
    Without limiting Airporttaxis24.com's liability under the existing travel agency contract with the customer, Airporttaxis24.com would like to point out that the information on the services provided by the service providers and/or service providers is based on the information provided to Airporttaxis24.com by these service providers and/or service providers.
  • 13.3.
    Airporttaxis24.com shall, however, be liable to the participant for proper mediation within the framework of the due diligence of a prudent businessman.
  • 13.4.
    Airporttaxis24.com is only liable for damages resulting from the violation of contractual or pre-contractual obligations in the event of intent or gross negligence. This limitation does not apply to a) the violation of essential contractual obligations or b) liability due to assumed guarantees or c) personal injury, damage to health or death as a result of the damage.
  • 13.5.
    In the case of slightly negligent breach of contractual obligations, liability is limited to typical and foreseeable damage. In individual cases, liability is limited to the price of the mediated service.
  • 13.6.
    The above limitations of liability also apply to the personal liability of Airporttaxis24.com employees, legal representatives and vicarious agents.
  • 13.7.
    Limitation of liability - The limitation of liability is based on the statutory provisions.

Cookie Policy for Airporttaxis24.com

This is the Cookie Policy for Airporttaxis24.com, accessible from https://www.airporttaxis24.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletters related cookies

    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Surveys related cookies

    From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: info@airportshuttles24.com
  • By visiting this link:
  • Phone:

Mediadoxx GmbH

Weierstrasse 39 46149 Oberhausen/Germany

Registrationcourt:Amstgericht Duisburg HRB 31842

PRIVACY POLICY

Last update: June 2019

We know how important it is to respect your privacy and your rights with regard to data protection. The Internet is a powerful medium for transmitting personal information; therefore, we and all other companies in the lastminute.com group take reasonable steps to comply with applicable laws for the protection and security of personal information, for security and for controlled and confidential navigation by users and customers when visiting/using the website and/or our comparison services (you as a "user") and, where applicable, for the use of your personal information. to be able to guarantee the use of our services when purchasing our services or when registering for the use of our services, when downloading our app/by consenting to a specific purpose (you as "customer"). The Privacy Policy describes how we collect, use, store and disclose your personal information in connection with accessing and using our website and services, in particular:

  • who is responsible for your personal data?
  • what categories of your data are collected and used?
  • why and how do we collect your data?
  • who sees, receives and uses your information and why?
  • how long do we store your data?
  • what are your rights to data protection and how can you exercise them?
  • contact details of the person responsible
  • contact details of our data protection officer
  • information about cookies
  • the Privacy Notice for Facebook
  • updating and earlier versions of this Privacy Policy

You will also be informed of how you can exercise your rights (including the right to object to the treatment of data). More information about your rights and how to exercise them can be found in the section below.

If you notice an undefined term in this Privacy Policy (such as "Service" or "Website"), it will be subject to the same definitions as in our Company's Terms and Conditions.

1. WHO IS EMPLOYED AS THE PERSON RESPONSIBLE FOR YOUR PERSONAL DATA?

Where "Company", "We", "Us", or "Responsible" is mentioned in this Privacy Policy, this refers to the following:

Mediadoxx GmbH - Weierstraße 39, 46149 Oberhausen, Amtsgericht Duisburg, HRB 31842 (hereinafter referred to as "Company", "We", "Us" or "Responsible") is responsible for the collection and processing of personal data of users and/or customers in accordance with this Privacy Policy.

As we are headquartered in Germany, we are subject to applicable EU and German laws regarding the protection of personal data. For this reason, we comply in particular with the provisions of the Data Protection Basic Regulation (EU) 2016/679 ("DSGVO") and the new Federal Data Protection Act ("BDSG").

We inform you that your personal data will be processed and stored by us in the manner and for the purposes described below.

2. WHICH CATEGORIES OF YOUR DATA ARE COLLECTED AND USED?

When you visit our website and use our comparison service (as a "user") or then purchase our services or register to use our services (as a "customer"), we collect the following categories of your personal information:

  • 2.1.
    Personal Information You Provide to Us

The personal information that you provide to us even when you create an account or subscribe to marketing communications and that you provide when using our services or downloading our app, including the information you provide on our booking platform and in your comments, ratings, or telephone messages to our customer service, live chat, or social media channels.

More specifically, when you book with us, you can provide us with information as listed below:

Traveler data, passport data, contact information, payment information (i.e., credit information, billing address, bank account details), date of birth, etc. Information about your purchase, including what you booked and when and where you booked it and what you paid for the booking.

Special categories of personal information, such as relevant medical information and special nutritional needs or disability precautions, information about your state of health or religious, philosophical or sexual orientation, which you voluntarily provide or enter in the appropriate field or otherwise provide when making a booking by ticking the "Special transportation required" box, such as by calling our customer service, live chat or at any other time during the booking process. We use the special categories of personal information only when strictly necessary to respond to your request. Where there is a need to process such data, we will only carry out such processing if we have your express consent in accordance with Art. 6.1.a) and Art. 9.2 DSGVO or if it is permitted under applicable law.

When you contact each other via live chat or when you contact customer service via email, mail, telephone or social media, we may collect the following information: personal information that you provide to us when you contact us, such as your name, username, telephone number, email.

If you participate in surveys or a questionnaire survey related to our services, you may provide us with your contact information, feedback and contributions to customer surveys and questionnaire surveys.

If you subscribe to personalized marketing services under points 3 - F of this Privacy Policy, you may provide us with information as listed below: Your personal information, information about your purchase, including what you have booked, information about when you clicked on our ad, how you visited our website, including your IP address, online identifiers and browser information. You may also provide us with information about your bookings, navigation patterns or personal interests. Please note that some of this information may be collected automatically in accordance with Section

When you download or use our app: We do not collect any personal data from you ourselves. Please note, however, that some information is shared with Facebook. (Section 11.2 of this Privacy Policy). When you install our app, you must declare that you have read and accepted the specific privacy policy and terms and conditions of our app.

If you agree to participate in promotions, sweepstakes or sweepstakes, you may provide us with the information listed below: Your personal information, including your mailing address, e-mail address or telephone number, or any other information necessary to participate. We will inform you of the privacy policy of the specific offers, contests or sweepstakes when we begin the promotion.

If you agree to subscribe to our marketing communications through WhatsApp, you may provide us with the information listed below: Your name and telephone number. Before you subscribe to marketing communications through WhatsApp, you must read and agree to the WhatsApp News Privacy Statement.

Personal Information You Provide About Other Individuals: If you intend to provide personal information to a third party, for example, when you book on their behalf, that information must be provided with the consent of that third party and after they have read this Privacy Statement. If you provide information about other individuals, you hereby acknowledge that you have their consent.

Personal data of children: Please note that we only collect data from children if it has been provided by their parents or legal guardians or with their consent. If we become aware that we have collected a child's information without the consent of a parent or guardian, we reserve the right to delete it.

The provision of the above personal data, where requested, is necessary for the reasonable performance of the contractual terms between us and you and enables us to meet our legal requirements, unless we rely on consent as a legitimate basis for processing and/or on our legitimate interest. Without this information, we may not be able to provide the requested services.

All personal information provided must be accurate. This includes, for example, that we always have your correct contact information (including e-mail address).

  • 2.2.
    If you register an account in the Personal Area or use your account, you may provide us with information as set out below: Your personal information such as your first name, last name, email address, mailing address, telephone number, profile photo and login information, i.e. your email address and the password you have chosen. Please review Section 2.3 of this Privacy Policy in the event that you log in or access the Personal Area by using your access information on social networks. Please note that after logging in to your registered private account, you will remain logged in to your personal area for 60 days or until you log out of your account.
  • 2.3.
    Personal data collected automatically on our website, by telephone, in communications and/or by third parties

We collect information about your visits to and use of the Site, such as information about the device and browser you use, your IP address or the domain names of computers connected to the Site, Uniform Resource Identifier for requests made, the method used to send the request to the server, the size of the file received in response, the numeric code indicating the status of the response given by the server (correct, error, etc.).) and other parameters relating to the operating system and computer environment used, the date, time and duration of your visit, the reference source and navigation paths of your visit and your interactions on the site, including the services and offers in which you are interested. Please note that we may associate this information with your account.

Please see the section on cookies in this Privacy Policy (9. Information about Cookies) for more information about the purposes for which we collect and use this information. Please note that your personal information may also be associated with cookies to, among other things, allow us to store your travel search requests in your private account when you sign up for the Service and/or to collect information about how you use our products and services.

For contractual, quality assurance, analysis, employee training and/or to protect us in the event of a dispute, we may record or monitor calls to or from our customer service. Any personal information we receive from you during the call will be processed in accordance with this Privacy Policy.

We may also use this format to understand how you deal with marketing communications such as e-mails that we send you and how you act, i.e. which of the links contained in the communications you click and how long and how often you read that e-mail.

To the extent permitted by law, we receive additional information about you, such as fraud detection and warning notices, from third party service providers and/or partners as part of our fraud prevention efforts.

Please see the section on cookies in this Privacy Policy (9. Information about Cookies) for more information about the purposes for which we collect and use this information. Please note that your personal information may also be associated with cookies to, among other things, allow us to store your travel search requests in your private account when you sign up for the Service and/or to collect information about how you use our products and services.

For contractual, quality assurance, analysis, employee training and/or to protect us in the event of a dispute, we may record or monitor calls to or from our customer service. Any personal information we receive from you during the call will be processed in accordance with this Privacy Policy.

We may also use this format to understand how you deal with marketing communications such as e-mails that we send you and how you act, i.e. which of the links contained in the communications you click and how long and how often you read that e-mail.

To the extent permitted by law, we receive additional information about you, such as fraud detection and warning notices, from third party service providers and/or partners as part of our fraud prevention efforts.

In particular:

Facebook login

When you sign in and/or log in using Facebook to access our service platforms on our website, either upon signing in or after signing up, you agree to provide us with your name, email address, profile picture, user ID in connection with your social media account. We will also record the fact that you have signed in via Facebook.

Information about your activity on our website may be sent to Facebook if you have a Facebook account and have chosen the social media login feature to sign in to us. The social media platform may receive information such as your IP or browser URL. Please refer to Facebook's privacy policy at https://www.facebook.com/policy.php for more information about your rights in this regard and how you can protect your privacy.

Google login

When you log in with Google to access our platforms or services, you agree to share your email address and profile picture. We will also record the fact that you have signed in through Google.

The social media platform may receive information such as your IP or browser URL. Please read Google's Privacy Policy to learn more about your rights in this regard and how you can protect your privacy: https://policies.google.com/privacy

3. Why do we collect your data?

In general, we use your personal information to provide you with the service you request, process payments and provide customer service, send you marketing and promotional communications, notify you of significant changes to our website, and offer you our content and advertisements that we think may be of interest to you. More specifically:

For the performance of a contract or for actions taken in connection with a contract (i.e., to provide the products and/or services you have requested and/or to resolve any ambiguities or to assist you):

  • A.
    To establish and maintain the contractual relationship set up to provide you with the desired product and/or service at any stage and through any possible integration and modification, or to carry out pre-contractual actions at the request of the person concerned (e.g. simplify your bookings and receive payments; respond to your questions and concerns; manage your account). Information relating to the provision of the Service and/or to resolve any ambiguities and to assist you by e-mail, telephone, SMS, recorded calls or other similar technologies. Please note that if your call is disconnected or interrupted in the middle of a call, we will call you back at your telephone number to respond to your request.

    To pursue our legitimate interests (i.e. to manage and improve our products, services and day-to-day operations):

  • B.
    In accordance with applicable laws, to occasionally invite you to participate in our surveys via e-mail, telephone, SMS, recorded calls or other similar technologies so that you can share your experience as a recipient of the Service with us. We use your feedback to develop and improve our services. Based on the analysis of your feedback, we may consider whether it is necessary to contact you in order to provide you with an answer regarding the submission of your survey. You may notify us at any time if you no longer wish to receive surveys by sending an email to privacy@airportshuttles24.com Please note that your participation in the survey is voluntary and that the fact that you prefer not to participate will not affect you.

    To comply with laws (i.e., to provide personal information to regulators):

  • C.
    To comply with legal and regulatory requirements and regulations regarding compliance and to respond to inquiries from government or law enforcement agencies in the course of an investigation.

    To pursue our legitimate interests (i.e., to improve our website, its features, products and services):

  • D.
    To perform aggregated statistical analysis of anonymous groups or to analyze identifiable behavior of individuals to see how our website, products and services are used and how our business performs.

    Soft Opt-in / To pursue our legitimate interests (i.e., marketing):

  • E.
    To send you (to the extent permitted by law and unless you have opted out) promotional material about products and services similar to those you have already purchased and offered on our Site by e-mail or, where permitted by law, through other electronic communication channels. In some cases, we may send you a personalized, customized version of the above promotional material.

    Where you give your consent (by ticking the appropriate box):

  • F.
    To send you personalized marketing messages tailored to your profile

    To provide you, without prejudice to paragraph E, and only with your prior consent, with the best offers for products and services that we believe you deem useful because they are tailored to your interests, by e-mail, telephone, SMS and on our website or those of third parties (e.g. with advertisements), by e-mail, SMS and on our website or on our website: The individual service or offers may be marketed by us, our shareholders or business partners from the following sectors: Tourism, leisure, entertainment, high-tech, fashion, decoration, consumer goods, food and beverages, finance, banking, insurance, energy, environment, communications, mass media, real estate, pharmaceuticals, textiles and apparel, education, energy, publications and publishing, information and communications technology, retail, sports, telecommunications and general services. To that end, we can:

    • Analyze your personal information to create a profile of your interests and preferences so that we can tailor and target our communications so that they are timely and relevant to you.
    • To combine the information you provide through cookies with information related to your purchases and with information we receive from third parties who receive your information through various means authorized by you. The following link[1] will provide you with information about third parties.
    • Analyze information that indicates how you deal with the communication material we receive, such as information about when e-mails were opened, whether you saw or interacted with an advertisement, the number of times each advertisement was viewed, to prevent the same advertisement from being viewed too often, etc.
    • temporarily share an encrypted version of your email address with carefully selected partners who may combine this information with other classes of online identifiers or other personal information to show you our cross-channel or cross-device offerings, such as social networking sites (Facebook, Google, Pinterest, Instagram, Twitter).
    • Use automated decision making to segment and target product offerings based on your needs and requirements. This allows us to manage our resources in a focused, efficient and profitable manner, which also reduces the risk of someone receiving information they consider irrelevant or inappropriate. Instead, you can always request manual decision making, express your opinion, or challenge a decision based solely on automated processing, including profiling, if such a decision would have legal consequences or similarly significantly affect you. If you have any further questions, please feel free to contact our Privacy Officer, whose contact details are listed in this Privacy Policy.
    • To pursue our legitimate interests (i.e. ensuring the security of our website):

  • G.
    To keep our website and systems secure and to prevent fraud, security breaches and other criminal activity.

    To pursue our legitimate interests (i.e. to comply with our Terms and Conditions, to protect our rights in the event of any dispute or claim):

  • H.
    To verify compliance with our Terms and Conditions and to enforce, exercise or defend any claim.

    Where you give your consent (i.e., through the cookie banner or through your browser settings):

  • I.
    To customize and personalize online marketing notifications and advertisements based on information about your use of our website, products and services, and other websites that have been collected through cookies (see the Cookies section of this Privacy Policy for more information).

    To pursue our legitimate interests (i.e., to improve our website, its features, products and services)

  • J.
    In accordance with applicable laws to record and monitor calls to and from our customer service for contractual reasons, quality assurance, analysis, employee training and/or to protect us in the event of litigation.

    Where we rely on a legitimate interest as a basis for processing your personal information, we will conduct an evaluation to ensure that the use of your data is legitimate and that our legitimate interests do not override your fundamental rights to privacy ('Weighing Up Check'). Contact our Privacy Officer at privacy@airportshuttles24.com for more information about the WeighAhead Check.

4. WHO SEES, RECEIVES AND USES YOUR DATA AND WHY?

  • 4.1.
    Categories of recipients of your data

    We share your personal information with the following categories of recipients for the purposes described in this Privacy Policy:

    Authorized employees and/or staff who advise and assist us in the areas of administration, products, legal advice, customer service and IT systems, as well as persons responsible for maintaining the network and the hardware and software used.

    Airlines, hotels, car rental companies, insurance companies, tour operators and other parties who cannot provide the requested services without providing your personal data and who act as independent data controllers. Please note that under the new regulations in the United States and other countries, airlines are required to allow customs and border authorities access to passenger data. For these reasons, we may, where required by law, in certain situations, disclose the information we collect from passengers at the time of booking to the appropriate authorities in the countries on their itinerary.

    Our third party providers (including other entities of the lm group) who process your personal data as contract processors in our interest and in accordance with our instructions for the purposes described above, such as those who provide IT and hosting services, call center and customer service, analytics, administrative services, etc. for us.

    Payment service providers and financial institutions (e.g. for chargebacks, fraud detection and prevention) acting as independent data controllers.

    Our business partners, who are social media platforms when specifically required to do so by you (e.g. if you submit information to these platforms generated by our website), if social media authentication methods are used or our app is downloaded, whereby you either accept our Privacy Policy or the platforms to which we submit information about your online activity with these partners, even if you are not logged into the social media platform, or if these business partners provide us with information about the functionalities related to the specifications of the device on which the app was installed and for which they have been granted the right to do so. The information you provide is governed by the Social Media Privacy Policy. Please review clause 2.3 of this Privacy Policy for more information.

    Competent authorities, if we are required to do so by law.

    Competent authorities and law enforcement agencies where necessary to enforce our Terms of Use and defend our or third party property rights.

    hird parties (e.g., management consultants, corporate audit professionals, or business value and asset evaluation professionals) who receive such data when it is required in connection with the sale of our business or its assets (in which case your data will be disclosed to our and the potential buyers' consultants and passed on to the new owners).

    The full list of parties to whom your personal information may be shared is available at our offices and can be requested by emailing privacy@airportshuttles24.com

  • 4.2.
    International transfer of your data

    The personal data of users and/or customers will be processed at the headquarters of the data controller (see point 1), at the lm group servers and at the headquarters of other companies to which the data may be transferred in order to provide the services requested by the data controller.

    Due to the fact that we are an international travel company, we may also forward your personal data to the following:

    - Countries outside the European Economic Area (EEA) that provide an adequate level of data protection, such as Switzerland in accordance with the "adequacy decisions" of the EU Commission, which recognizes that some countries provide adequate protection.

    - Countries outside the European Economic Area where data protection laws may be less stringent than in the EEA. This happens when:

    - We will share your information with independent data controllers, such as airlines, hotels, car rental companies, tour operators, etc., who may process your information outside the EEA to provide you with the requested services.

    - We will share your data with our service providers, who act as processors on our behalf and who may be located in a country outside the EEA, including Albania, India, Morocco, the United Kingdom and Tunisia. We will ensure that such forwarding is done in accordance with this Privacy Policy and is governed by standard contractual clauses approved by the EU Commission regarding adequate data protection. Our contract processors may be engaged, inter alia, in providing the service you have requested, processing your payment details, providing advertising and marketing services in our interest and providing support services through electronic communications or call centres.

    If you would like more information about the appropriate security measures, please contact us by e-mail at privacy@airportshuttles24.com

    Competent authorities and law enforcement agencies where necessary to enforce our Terms of Use and defend our or third party property rights.

    hird parties (e.g., management consultants, corporate audit professionals, or business value and asset evaluation professionals) who receive such data when it is required in connection with the sale of our business or its assets (in which case your data will be disclosed to our and the potential buyers' consultants and passed on to the new owners).

    The full list of parties to whom your personal information may be shared is available at our offices and can be requested by emailing privacy@airportshuttles24.com

5. HOW LONG DO WE STORE YOUR DATA?

We will retain your personal information for as long as necessary or permitted by law for the purposes and activities set out in this Privacy Policy or otherwise disclosed to you. Further information about the retention period can be found here:

CUSTOMER DATA

From date of purchase, 10 years:

  • Booking data (name, address, contact information, PNR, booking code, date of birth, ID number, date of issue, expiry date, country of issue, type), including:
  • Product Information
  • Customer contact data that is stored in the
  • Related to the heading Employees (e.g. notes/events in the back office)
  • purchase date
  • Special Services" in the Check-out section

From the date of the last interaction, 10 years:

  • Account information (see Personal Area):
  • User, Password
  • Registration in the social media
  • purchase date

10 years from the date the email was sent:

  • Customer service emails (confirmation, schedule change/cancellation, offer, penalties, reminder, refund option, voucher/payment, massive messages), including customer enquiries/complaints by email

From record date, 3 years:

  • Records of the customer centre for contractual reasons

From the date of the call, 1 month:

  • Recorded calls for quality purposes

From request date, 3 years:

  • Chat (customer/user)

Ten years:

  • Reports or complaints

From date of purchase, 10 years:

  • Contractual documents (acceptance protocol)

Not retained:

  • Credit card details

From the termination of the financial transaction, 10 years:

  • Financial and transaction information

From the rejection of the transaction for fraud, 5 years:

  • Transaction-based fraud monitoring data

From the date of the survey, 1 month:

  • Surveys

DATA USED FOR MARKETING PURPOSES (CRM)

From the consent or renewal of consent through interaction with marketing communications, 5 years:

  • Data used for marketing activities to reach customers/users who require their prior consent or under the soft opt-in procedure

DATA COLLECTED PER DAY

From the date on which you navigate on our website, max. 3 years:

  • Technical cookies

From the date of consent, max. 1 year:

  • No technical cookies

6. WHAT ARE YOUR DATA PROTECTION RIGHTS AND HOW CAN YOU EXERCISE THEM?

You can exercise your rights under EU Regulation 2016/679 (articles 15-22), including the right to:

Right of access: To confirm the existence of your personal data, to access their contents and to obtain a copy.

Right of rectification: To update, rectify and/or correct your personal data.

Right to cancellation ("right to be forgotten") and right to limitation: To request the cancellation or limitation of your data processed in violation of the law, including the storage of data not necessary for the purposes for which it was collected, where we have published your personal data, you also have the right to request the cancellation of such data and to take reasonable measures, including technical measures, to inform other data controllers processing the personal data that you have requested the cancellation of all links to such personal data or copies or replications of such personal data.

Right to Data Transfer: To obtain a copy, in a structured, commonly used and machine-readable format, of the personal data that you have provided to us under a contract or with your consent (e.g. data relating to your purchases) and to ask us to transfer such data to another data controller.

Right to revoke your consent: Whenever we depend on your consent (see p. 3 - F and J), you always have the possibility to revoke this consent, although we may have other legal reasons to process your data for other purposes.

Right of objection, at any time: You have the right at any time to object to the processing of your personal data (especially if we do not have to process the data in order to fulfil a contractual or legal requirement (see p. 3-B, C, D, H, I), or if we use your data for direct marketing (p. 3-E)).

Right not to be subject to a decision based solely on automated processing, including profiling: Right not to be subject to a decision based solely on automated processing, including profiling: Instead, you may always request a manual decision, express your opinion or challenge a decision based solely on automated processing, including profiling, if such a decision would have legal consequences or similarly significantly affect you.

You can exercise the above rights at any time by clicking :

  • Contact us by e-mail at privacy@airportshuttles24.com
  • In the case of direct marketing, please note that you can object at any time by clicking on the unsubscribe link attached to any communication to you.
  • With regard to targeted advertising and the withdrawal of your consent, please read the section on cookies in this Privacy Policy.

Your rights regarding your personal data may be limited in some cases: For example, if the fulfillment of your request would result in the disclosure of personal information to another person, if we are required to comply with a legal requirement or have a compelling legal reason, we may continue to process your personal information that you have requested to be deleted.

If you have the impression that your personal data is being handled incorrectly, you have the right to lodge a complaint. In such a case, please contact us first, but if you are legally entitled to do so, you can contact the data protection supervisory authority directly.

7. CONTACT DATA OF THE RESPONSIBLE PROCEDURES

Mediadoxx GmbH - Weierstraße 39, 46149 Oberhausen, Amtsgericht Duisburg, HRB 31842

8. INFORMATION ABOUT COOKIES

Cookies are small files that are stored on your computer. They contain a small amount of specific information about you and allow a server to deliver a customized page to your computer, hard drive, smartphone, or tablet PC (hereinafter also referred to as "device"). When you later return to our website, it can read and recognize the cookies. They are primarily used to improve the functioning of our website and to provide the website operator with business and marketing information.

In accordance with the cookie usage notice on the home page of our website and our cookie policy, you select and consent to the use of optional cookies when you accept the cookie policy on the landing page.

Below is a detailed description of the types of cookies used on the Website:

  • 8.1.
    Depending on which company manages the device or domain from which the cookie originates and is processed, a distinction can be made between the following cookies:

    Own cookies: are sent from a domain or device to your terminal that is managed by us and from which the service you request is provided.

    Third Party Cookies: are sent from a device or domain to your terminal that is not managed by us, but by another company that processes the information provided through cookies.

  • 8.2.
    Types of cookies depending on the period for which they remain activated

    Depending on the period during which cookies remain activated on the end device, we differentiate:

    Session cookies are a type of cookie designed to collect and store information when you visit the Website. These cookies are not stored on your terminal when the session expires or when your browser is closed on the terminal.

    Persistent cookies: These cookies are stored on your device. They are retrievable and can be processed after you have left the website and even if you navigate the website for a predetermined period of time. The cookie is stored on the hard drive until its coded expiry date is reached. The maximum duration of persistent cookies that we use on our website is 2 years. At the end of this period, the browser deletes the persistent cookies from the hard disk.

  • 8.3.
    Types of cookies depending on their intended use

    Depending on the intended use for which the data provided via cookies is processed, we differentiate:

    a) Technical cookies: are mandatory for the website to function properly. In addition, they are essential so that you can visit our website and use the various functions. Without these cookies, it is not possible to start search queries, make comparisons and bookings or use other services on the website.

    b) Personalized cookies: are used to help you navigate the site, recognize your preferences, and provide you with personalized features. In some cases, we may allow advertisers or other third parties to place cookies on our website to provide personalized content and services. If you reject cookies, we cannot guarantee the correct functioning of the website.

    c) Analytic cookies for statistical purposes and to measure website traffic: collect information about the use of the website, the pages viewed and any errors that may occur during navigation. We also use these cookies to track the origin of the page views on our website. These cookies do not collect any information that can be used to identify you. The information is collected anonymously and used to improve the functioning of the website and is also used for statistical purposes. For this reason, these cookies do not contain any personal data. In some cases, these cookies are managed by third parties on our behalf, but they are not allowed to be used for purposes other than those mentioned here.

    d) Cookies for advertising purposes and remarketing: are used to collect information to make the advertisement more appealing to you and to display advertisements from the website or third party websites or other online campaigns. The majority of these cookies are "third party cookies" and are owned by other companies. Therefore, we do not have access to the functionality of these cookies and are not responsible for their function or purpose. You can, however, find out about the functioning, purpose and use of third party cookies from the cookie provisions. We may also use third party services to collect information and/or post ads when you visit our website. These companies often use the information anonymously and aggregated (for example, without including your information such as name, address, email address, or telephone number) to provide you with advertisements about products and services of interest to you. Please note that depending on the cookie settings you choose, we may also use cookies to monitor your behavior on our own website and third party websites to determine whether you have viewed or interacted with an advertisement and whether you have purchased a product or service after viewing or interacting with an advertisement.

    e) Social media cookies: help you share our website with other users, click on the "Like" button on social networks such as Facebook, Twitter, Google+, YouTube, etc. and interact with the content of the various portals. The terms of use of these cookies and the information collected are governed by the privacy policy applicable to each social media platform. You can view the list under point 5 of our Cookie Policy. The information provided in this cookie list has been provided by the third parties who place these cookies. These companies have their own privacy policies, in which they set out their statements and valid deactivation systems. The lm group is not responsible for the content or accuracy of third party privacy policies contained in these cookie provisions. Please note that if cookies are not enabled on your device, your ability to use the Website may be limited and navigation and use of our services may be prevented.

    There are several ways to manage cookies. You can disable cookies or receive a warning before accepting a cookie by changing your browser settings. In addition, you can delete all cookies that have been placed in the browser's cookie folder. Please note that each browser has different procedures for managing settings. Below we explain how you can manage cookies using the following browsers:

    • MICROSOFT WINDOWS EXPLORER
    • GOOGLE CHROME
    • MOZILLA FIREFOX
    • APPLE SAFARI

If you are using a different browser, please refer to the help menu of your browser.

If you are interested in managing cookies on your Tablet PC or Smartphone, please review the relevant documentation or online help.

We do not install third party cookies ourselves. They are installed by our business partners or other third parties when you visit this website. For this reason, we encourage you to visit the websites of these third parties to learn about the cookies they store and how you can administer them. In addition, we ask you to visit the following website http://www.youronlinechoices.com/, where you can find useful information about the use of cookies and the measures you can take to protect your privacy on the Internet.

9. Privacy Notice for Facebook

  • 9.1.
    Facebook Custom Audience - Facebook Pixels

    We use the remarketing function "Custom Audience" from Facebook Inc. (1601 Willow Road, Menlo Park, California 94025) or, if you reside in the EU, from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. This feature allows us to display interest-based ads to our users and/or customers of our website when they visit Facebook ("Facebook ads") and analyze those Facebook ads for statistical and market research purposes, which in turn helps us optimize future advertising efforts. This enables us to focus on achieving a more relevant advertising impact.

    For this purpose, we use the so-called Facebook pixels for our website.

    When a user or customer visits our website and responds (e.g. buys something), the Facebook pixel is triggered and reports this action. This way, we know when a customer is trading after seeing our Facebook ad. We will also be able to reach this customer again through a custom audience. For this reason, we can use this pixel to track user behavior after they are redirected to our website by clicking a Facebook ad. This way, we know when a customer is trading after seeing our Facebook ad. We will also be able to reach this customer again through a custom audience.

    This in turn allows us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous, i.e. we do not see personal information about individuals. Nevertheless, this data is stored and processed by Facebook, so that we hereby inform you of the situation on the basis of our knowledge. Facebook may link this information to your Facebook account and use it for its own promotional purposes in accordance with the Facebook https://www.facebook.com/about/privacy Privacy Policy. Such information may allow Facebook and its affiliates to display advertisements on or outside Facebook. A cookie may also be stored on your computer for this purpose.

  • 9.2.
    Facebook SDK

    We use the code module "Software Development Kit (SDK)" from Facebook in our app. The Facebook SDK is published and maintained by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA or, if you reside in the EU, by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. This integration allows us to link various Facebook services to our app (i.e. Facebook Analytics, Facebook Ads, Facebook Login via SDK, Facebook Account Ki, Facebook Share, Facebook Graph API and Facebook App Events).

    In particular, we have connected the following SDK Facebook services to our app:

    Facebook Login: So you can login or log in with your Facebook account.

    Facebook App Events: To understand the actions of users in our app and measure the effectiveness of your mobile app advertising. We use this service to evaluate the reach of our advertising campaigns and use of the Facebook SDK. Facebook only provides us with an aggregated analysis of user behavior within our app.

    Because our app is linked to SDK Facebook Services, we are required to follow Facebook's guidelines, i.e. we are required to provide Facebook with the information listed below when you download the app, even if you have not logged into a social media platform:

    Anonymous online identifier;

    Information that you downloaded our app;

    Type of device you used to download the app;

    Type designation of your device;

    Your geographic area;

    Your time zone;

    Your Internet service provider;

    The size and density of the display device;

    CPU cores of your device;

    The external storage capacity of your device in GB;

    The free memory on the external memory of your device in GB;

    Time zone of the device.

    When you download our app, you agree to accept data transfer to Facebook as described above.

    You can read more about the Facebook SDK in iOS here: https://developers.facebook.com/docs/ios. Please note for Android: https://developers.facebook.com/docs/android.

    You can check and change the status of your connection to Facebook and the respective access rights of our apps under your profile settings on Facebook (https://www.facebook.com/settings?tab=applications). If you wish to terminate the connection between Facebook and our app, please log in to Facebook and make the necessary changes to your profile settings.

10. updating and earlier versions of this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make changes to the Privacy Policy, we will post the updated version on our website and update the "Last Updated" date above the Policy.

Earlier versions of this Privacy Policy are available here.